Email Settings

Customize the email settings used when Silkline sends messages to suppliers.

Email personalization

When properly configured, emails sent through Silkline are sent from your organization's email domain (e.g., [e-mail]). This requires your IT administrator to configure DNS records that allow us to send authenticated emails from your domain.

If Silkline is not authenticated to send emails from your domain, emails will be sent from [e-mail]. Contact support for help configuring this.

From Email on Requests

You can set the email address that will appear as the "From" address when sending requests to suppliers. This is useful when you want all RFQs to come from a team address (e.g., [e-mail]).

Email Templates

Email Templates are organization-wide. Modifying email templates will affect all users.

You can customize the subject and body of the emails Silkline sends for:

• Send Order — when sending purchase orders to suppliers

• Send Order Update — when sending updates to existing orders

• Send RFQ – when sending RFQs to suppliers

Available variables

Templates support dynamic placeholders. The following variables are available:

Order templates (Send Order, Send Order Update):

• {{Order.orderNumber}} - Order number

• {{Order.OrderOrganization.name}} - Order organization name

• {{Order.OrderSupplier.name}} - Supplier name

• [[Actions]] - Action buttons for order management (View Order, Download PDF)

RFQ templates:

• {{Organization.name}} - Organization name

• {{Request.number}} - Request number

• {{Request.description}} - Request description

• [[Supplier.name]] - Supplier name (subject only)

• [[Personalization]] - Comma-separated first names of all contact recipients

• [[Actions]] - Action buttons for RFQ management (View RFQ)

Click Edit next to a template to make changes.