First Resonance (ION)

Why use Silkline with ION?

Every manufacturing process starts with receiving inventory. But that inventory's journey starts long before it arrives at the factory. Silkline augments ION's native purchasing functionality to bring best-in-class supply chain management capabilities to ION's customers, helping advanced hardware manufacturers save money, move faster, and reduce risk.

Is Silkline a fit for me?

Silkline could be be a good fit for your company if you're interested in any of these capabilities:

• Intake Purchase Requests – centralize purchase requests in one place while providing visibility across your teams

• Send RFQs – quickly send RFQs to suppliers with part files securely attached and track RFQ responses

• Capture & Analyze Quotes – automatically capture quotes and extract structured data

• Compare & Select Quotes – compare across quotes and make selections based on cost and lead time

• Convert quotes to POs – easily turn a quote or eCommerce cart/order confirmation into a PO without needing to re-enter data

• Quickly document purchase approvals – flexibly route purchases for approval with one-click email-based approvals

• Send POs & track confirmations – send POs to suppliers via email and automatically capture PO confirmations

• Track order status & check-in with suppliers – send check-ins to suppliers across all of their open lines and capture updated ETAs/statuses

• Manage open orders – track all open order lines to support material planning workflows

• Manage supplier master data – track supplier approval status and scope, tag suppliers by capability, and organize supplier documentation like NDAs, cerifications, W9s, etc.

• Measure supplier performance – maintain supplier scorecards including on-time delivery and quality scores

• Track part purchase and price history – see who you've sourced parts from in the past and track price history over time

How Silkline’s ION integration works

Silkline's advanced integration architecture allows for reliable and fast two-way syncing with ION. The integration uses two types of sync methods:

• Persistent sync – Full sync of data on a regular interval, typically every 15 minutes

• Event-based sync – Sync of specific objects at the time of an event:

  • Creating or editing a Purchase Order

  • Creating or editing a Part

  • Creating or editing a Supplier'

The following diagram shows how data flows between ION and Silkline. Additional master data, such as currencies, quality clauses, units of measure, and terms, are also synced.

Silkline’s sync from ION is both persistent and event-based. Silkline’s sync to ION is event-based. This allows users to edit data in both systems seamlessly while avoiding conflicts.

For event-based syncs, updated data in one system will be reflected in the other in about 15 seconds.

Source of Truth

Silkline integrates with ION through a two-way sync, enabling users to work seamlessly across both systems. For example, actions like creating a part can be done in either platform.

However, since ION and Silkline capture different levels of detail for certain records, we recommend designating one system as the primary source for each data model. The following overview chart shows how data models overlap between Silkline and ION, and our recommendations for which is primary:

Data model	Silkline	ION	Suggested Primary
BOMs			ION (sole source)
Parts			ION (which may inherit data from PLM)
Suppliers			Silkline (primary source)
Autoplan (MRP)			ION (sole source)
Requests			Silkline (sole source)
RFQs			Silkline (sole source)
Quotes			Silkline (sole source)
Purchase Orders			Silkline (primary source)
Receipts			ION (primary source)
Inventory			ION (sole source)
Procedures			ION (sole source)
Issues			ION (sole source)

For the data models that overlap, below is an high-level overview of the level of detail stored by each system:

Parts

Data stored	Silkline	ION
Descriptive metadata
Planning parameters
Images / part files
Associated procedures
Relationships with other parts

Suppliers

Data stored	Silkline	ION
Descriptive metadata
Capabilities
Contacts
Approval status / notes / scope
Documentation (NDAs, W9s, certifications, MSAs, etc.)

Purchase Orders

Data stored	Silkline	ION
PO header & line items
Terms
Quality Clauses
PO confirmations
PO workflows / milestones

Receipts

Data stored	Silkline	ION
Time of receipt and quantity received
Lots & serial numbers
Associated inventory
Receiving location
Inspection runs

---

Setup

Self-service setup is not yet available and requires configuration by the Silkline team. Please contact [e-mail] for assistance with setup.

1

Create a Role

• Navigate to the Roles page in ION and click the “Create role” button
• Enter a descriptive name for the role, such as “Silkline”.

• Select all the required permissions.

2

Create a Service User

A service user is required to support bi-directional syncing between Silkline and ION. Please contact us if this is an issue for your team.

• Navigate to the Invitations page in ION
• Click “Invite members”.

• Add new user to invite

  • Enter a valid email address within your organization

    We recommend creating a new, memorable user, like silkline@<my-domain>.com

  • Click “Send invitations”.

  • Accept the user invitation and set the password

  • Share the username/password with the Silkline team via a secure communication channel.

3

Assign the Role to the Service User

• Once the user is created, navigate to the Users page in ION and assign the newly created service user’s role to the role you created in Step 1 above.

4

Create an API Key

• Login as the service user

• Follow the ION instructions for generating an API Key
• Send the clientId and clientSecret to your Silkline point of contact using a password manager or secure sharing method (BitWarden, 1Password, Keeper, etc.)

Required Permissions

APIKeyObject

• CreateAPIKey

• UpdateAPIKey

• DeleteAPIKey

Currency

• CreateCurrency

• DeleteCurrency

• UpdateCurrency

Location

• CreateLocation

• DeleteLocation

• UpdateLocation

Part

• CreatePart

• DeletePart

• UpdatePart

PurchaseOrder

• CopyPurchaseOrder

• CreatePurchaseOrder

• DeletePurchaseOrder

• ResetPurchaseOrderApprovalLevels

• UpdatePurchaseOrder

PurchaseOrderAttribute

• UpdatePurchaseOrderAttribute

PurchaseOrderFee

• CreatePurchaseOrderFee

• DeletePurchaseOrderFee

• UpdatePurchaseOrderFee

PurchaseOrderLine

• AddInventoryToPurchaseOrderLine (not needed)

• CopyPurchaseOrderLine

• CreatePurchaseOrderLine

• DeletePurchaseOrderLine

• RemoveInventoryFromPurchaseOrderLine (not needed)

• ReorderPurchaseOrderLine

• UpdatePurchaseOrderLine

PurchaseOrderLineAttribute

• UpdatePurchaseOrderLineAttribute

Requirement

• AddRequirementToItem

• CreateRequirement

• DeleteRequirement

• RemoveRequirementFromItem

• UpdateRequirement

Supplier

• CreateSupplier

• DeleteSupplier

• UpdateSupplier

UnitOfMeasurement

• CreateUnitOfMeasurement

• DeleteUnitOfMeasurement

• UpdateUnitOfMeasurement

WebhookHeader

• CreateWebhookHeader

• DeleteWebhookHeader

• UpdateWebhookHeader

WebhookReceiver

• AddHeaderToWebhookReceiver

• CreateWebhookReceiver

• DeleteWebhookReceiver

• RemoveHeaderFromWebhookReceiver

• UpdateWebhookReceiver

WebhookSubscription

• CreateWebhookSubscription

• DeleteWebhookSubscription

• UpdateWebhookSubscription